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admin-guide/knowledge-base.md

Knowledge Base

Upload documents to create intelligent Q&A systems for customer support.

📚 Supported Formats​

  • PDF documents
  • Word documents (.docx)
  • Text files (.txt)
  • Markdown files

🔧 Setup Process​

1. Upload Documents​

# Upload a document with the command
/loadkb

Attach your document to the message.

2. Configure Topic​

# Set topic to support mode
/mode support

3. Test Knowledge Base​

Ask questions related to your uploaded content.

💡 Best Practices​

Document Preparation​

  • Use clear, well-structured content
  • Include FAQs and common questions
  • Organize information logically
  • Keep documents updated

Topic Organization​

  • One knowledge base per topic
  • Use descriptive topic names
  • Regular content updates
  • Monitor question quality